Terms & Conditions
These terms and conditions apply to the Rogers Jewelry Co. Web site located at www.thinkrogers.com, and all associated Web sites linked to www.thinkrogers.com by Rogers Jewelry Co., its subsidiaries and affiliates, (collectively ‘the Site’). Please read these terms and conditions (the ‘Terms and Conditions’) carefully. BY USING THE SITE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.
These Terms and Conditions govern your use of, and any purchase from, the Rogers Jewelry Co. Site, and constitute an agreement between you and Rogers Jewelry Co. Rogers Jewelry Co. reserves the right to change or modify any of these Terms and Conditions or any policy or guideline of the Site at any time, and at its sole discretion. Any change or modification will be effective immediately upon posting of the revisions on the Site. Your continued use of the Site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications. Therefore, you should frequently review these Terms and Conditions and any other applicable policies from time-to-time to understand the terms and conditions that apply to your use of the Site. If you do not agree to the amended terms, you must stop using the Site.
Product Availability and Pricing
We strive to keep our online inventory up to date however; items shown online may not currently be available. If you place an order for an item that is out of stock, we will contact you and make arrangements to order the item for you or, refund your purchase.
Data, including prices, may be inaccurately displayed on our Site due to system or typographical errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur, and we do not honor inaccurate or erroneous prices. If a product’s listed price is lower than its actual price, we will, at our discretion, either contact you for instructions before shipping the product or cancel the order and notify you of such cancellation. Prices are subject to change without notice. If you have any questions, please do not hesitate to contact us at firstname.lastname@example.org. -
Diamond Grading Reports
Some of our diamonds are certified by the Gemological Institute of America® or the American Gem Society® Laboratory. When you order an item that is lab certified, we ship it to you with the accompanying diamond grading report. If you decide to return the item purchased from us and you do not include the diamond grading report with your return, you will be charged a replacement fee of $150.
Information on our Site
At Rogers Jewelry Co., we make every attempt to ensure that our online catalog is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, color and size may vary slightly.
Our objective is to provide you with as much information and detail about your prospective purchase as possible so that you can see the beauty and shape of a particular item. In compliance with industry standards and FTC regulations, Rogers Jewelry Co. states that carat total weight in all purchases may vary 0.05 carats from stated weight.
On the Site, we provide the measurement of our products based on our manufacturing specifications. Slight tolerances may be accounted for based on finishing during the manufacturing.
For diamond jewelry set with multiple diamonds, we provide the minimum total carat weight for the piece. Color and clarity grades are expressed as an average of all the diamonds in the piece, collectively the quality is equal to or exceeds the grade stated.
The Site and all content and other materials, including, without limitation, the Rogers Jewelry Co. logo, and all designs, text, graphics, pictures, selection, coordination, ‘look and feel’, information, data, software, sound files, other files and the selection and arrangement thereof (collectively, the “Site Materials”) are the proprietary property of Rogers Jewelry Co. or its licensors or users and are protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.
Rogers Jewelry Co., Fire and Ice®, Race For The Ring®, Rogers Video Vault®, Rogers Jewelry Co. logos, and any other product or service name or slogan contained in our Site are trademarks of Rogers Jewelry Co. and its suppliers or licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of Rogers Jewelry Co. or the applicable trademark holder. You may not use any metatags or any other “hidden text” utilizing “Rogers Jewelry Co.” or any other name, trademark or product or service name of Rogers Jewelry Co. without our prior written permission. All other trademarks, registered trademarks, product names and Rogers Jewelry Co. names or logos mentioned in our Site are the property of their respective owners.
Use of the Site
You are granted a personal, limited, non-sublicensable license to access and use our Site and electronically copy, (except where prohibited without a license) and print to hard copy portions of our Site Materials for your informational, non-commercial and personal use only. Such license is subject to these Terms and Conditions and does not include: (a) any resale or commercial use of our Site or the Site Materials therein; (b) the collection and use of any product listings, pictures or descriptions for commercial purposes; (c) the distribution, public performance or public display of any Site Materials, (d) modifying or otherwise making any derivative uses of our Site and the Site Materials, or any portion thereof; (e) use of any automated means to access, monitor or interact with any portion of our Site, including through data mining, robots, spiders, scraping, or similar data gathering or extraction methods; (f) downloading (other than the page caching) of any portion of our Site, the Site Materials or any information contained therein, except as expressly permitted on our Site; (g) cause to appear any pop-up, pop-under, exit windows, expanding buttons, banners, advertisement, or anything else which minimizes, covers, or frames or inhibits the full display of our Site; (h) use our web sites in any way which interferes with the normal operation of our sites; or (i) any use of our Site or the Site Materials other than for its intended purpose. Any use of our Site or the Site Materials other than as specifically authorized herein, without the prior written permission of Rogers Jewelry Co., is strictly prohibited and will terminate the license granted herein. Such unauthorized use may also violate applicable laws, including without limitation copyright and trademark laws and applicable communications regulations and statutes. Unless explicitly stated herein, nothing in these Terms and Conditions shall be construed as conferring any license to intellectual property rights, whether by estoppel, implication, or otherwise. This license is revocable at any time.
In accordance with the Digital Millennium Copyright Act (DMCA) and other applicable law, Rogers Jewelry Co. has adopted a policy of terminating and barring, in appropriate circumstances and at Rogers Jewelry Co.’s sole discretion, site users or account holders who are deemed to be repeat infringers. Rogers Jewelry Co. may also at its sole discretion limit access to this site and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.
Third Party Content
Rogers Jewelry Co. may provide links to Web pages and content of third parties (‘Third Party Content’) as a service to those interested in this information. Rogers Jewelry Co. does not monitor or have any control over any Third Party Content or third party Sites. Rogers Jewelry Co. does not endorse any Third Party Content and can make no guarantee as to its accuracy or completeness. Rogers Jewelry Co. does not represent or warrant the accuracy of any information contained therein, and undertakes no responsibility to update or review any Third Party Content. Users use these links and Third Party Content contained therein at their own risk.
Advertisements and Promotions
Rogers Jewelry Co. may run advertisements and promotions from third parties on our Site. Your business dealings or correspondence with, or participation in promotions of, advertisers other than Rogers Jewelry Co., and any terms, conditions, warranties, or representations associated with such dealings, are solely between you and such third party. Rogers Jewelry Co. is not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such non-Rogers Jewelry Co. advertisers on our Site.
You acknowledge and agree that any materials, including but not limited to questions, comments, suggestions, ideas, plans, notes, drawings, original or creative materials or other information, regarding this site, Rogers Jewelry Co., or our products or services that are provided by you to Rogers Jewelry Co. are non-confidential and shall become the sole property of Rogers Jewelry Co.. Rogers Jewelry Co. will own exclusive rights, including all intellectual property rights, and will be entitled to the unrestricted use and dissemination of these materials for any purpose, commercial or otherwise, without acknowledgment or compensation to you. You grant Rogers Jewelry Co. and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that (a) you own and control all of the rights to the content that you submit, or that you otherwise have the right to submit such content to this site; (b) the content is accurate and not misleading; and (c) use and posting of the content you supply will not violate any rights of or cause injury to any person or entity.
You agree to defend, indemnify and hold harmless Rogers Jewelry Co., its independent contractors, service providers and consultants, and their respective directors, employees and agents, from and against any claims, damages, costs, liabilities, and expenses (including, but not limited to, reasonable attorneys’ fees) arising out of or related to any Content you post, store or otherwise transmit on or through our Site or your use of or inability to use our Site, including without limitation any actual or threatened suit, demand or claim made against Rogers Jewelry Co. and/or its independent contractors, service providers, employees, directors or consultants, arising out of or relating to the Content, your conduct, your violation of these Terms and Conditions or your violation of the rights of any third party.
Disclaimer of Warranty
EXCEPT AS EXPRESSLY PROVIDED TO THE CONTRARY IN A WRITING BY ROGERS JEWELRY CO., THIS SITE, THE CONTENT CONTAINED THEREIN AND THE PRODUCTS AND SERVICES PROVIDED ON OR IN CONNECTION THEREWITH (THE “PRODUCTS AND SERVICES”) ARE PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. ROGERS JEWELRY CO. DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT AS TO THE INFORMATION, CONTENT, AND MATERIALS IN OUR SITE. ROGERS JEWELRY CO. DOES NOT REPRESENT OR WARRANT THAT MATERIALS IN OUR SITE OR THE SERVICES ARE ACCURATE, COMPLETE, RELIABLE, CURRENT OR ERROR-FREE. ROGERS JEWELRY CO. DOES NOT REPRESENT OR WARRANT THAT OUR SITE OR ITS SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
Limitation of Liability
IN NO EVENT SHALL ROGERS JEWELRY CO., ITS DIRECTORS, MEMBERS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF PROFITS, OR LOSS OF DATA, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE) OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF OUR SITE, THE PRODUCTS AND SERVICES, OR THE CONTENT CONTAINED IN OR ACCESSED THROUGH OUR SITE, INCLUDING WITHOUT LIMITATION ANY DAMAGES CASED BY OR RESULTING FROM RELIANCE BY USER ON ANY INFORMATION OBTAINED FROM ROGERS JEWELRY CO., OR THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES OR EMAIL, ERRORS, DEFECTS, VIRUSES, DELAYS IN OPERATION OR TRANSMISSION OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT RESULTING FROM ACTS OF GOD, COMMUNICATIONS FAILURE, THEFT, DESTRUCTION OR UNAUTHORIZED ACCESS TO ROGERS JEWELRY CO.’S RECORDS, PROGRAMS OR SERVICES.
Applicable Law and Venue
These Terms and Conditions and your use of this site will be governed by and construed in accordance with the laws of the State of California, applicable to agreements made and to be entirely performed within the State of California, without resort to its conflict of law provisions. You agree that any action at law or in equity arising out of or relating to these Terms and Conditions shall be filed only in the state and federal courts located in Stanislaus County, California and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of your use of this site, any purchase from this site, or these Terms and Conditions.
Modification and Notice
You agree that Rogers Jewelry Co. may modify these Terms and Conditions and any other policies on our Site at any time and that posting the modified Terms and Conditions or policies on our Site will constitute sufficient notice of such modification.
Notwithstanding any of these Terms and Conditions, Rogers Jewelry Co. reserves the right, without notice and in its sole discretion, to terminate your license to use this site, and to block or prevent future your access to and use of the Site.
If any provision of these Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.
Questions & Contact Information
If you have any questions, please do not hesitate to contact us at email@example.com.
Online Return Policy
To ensure your complete satisfaction with your purchase, Rogers Jewelry Co. is pleased to extend to our online customers, the same return privilege that customers of our brick-and-mortar stores enjoy. Rogers Jewelry Co. will accept any item for return, within thirty (30) days of the date you receive it provided the item is in original condition, has not been altered and you return it with all of the original packaging. For any lab certified diamond, we ship it to you with the accompanying diamond grading report. If you do not include the diamond grading report with your return, you will be charged a replacement fee of $150.
This offer does not apply to merchandise that has been altered or was ordered specifically for you.
Our Return Process
You may return your online purchase two ways. Either send it back to us or return it to any of our brick-and-mortar locations.
Once we receive your returned item and it is accepted, your refund or new item will be processed immediately during normal business hours (Mon-Fri, 9:00am to 5:00pm Pacific Time). Upon receiving your return, the item will be reviewed by our Quality Control department. Please note that items showing signs of wear or those that have been altered, resized (by a jeweler other than Rogers Jewelry Co.), or damaged in any way cannot be accepted for return. Engraved jewelry items may not be returned. Returns with no Rogers Jewelry Co. return code, and packages that are improperly packaged or uninsured will be refused receipt.
How To Return Your Online Purchase
1. Obtain a Return Authorization Code by emailing firstname.lastname@example.org. You’ll be sent a Return Authorization Code by email during normal business hours (Mon-Fri, 9:00am to 5:00pm Pacific Time). You may also call 209-578-1873 xt. 240 during normal business hours (Mon-Fri, 9:00am to 5:00pm Pacific Time) to speak to a customer service representative.
2. Return the merchandise along with any and all packaging as well as the diamond grading report(s) (when applicable) using the Return Authorization Code, to any of our Rogers Jewelry Co. locations or, follow the instructions below to ship the merchandise back for a refund.
How To Ship A Return
Package Your Return. Include all original packaging and collateral material. If your item was delivered with a diamond grading report(s) and that certificate is not returned, you may be liable for the $150 replacement cost. Include a copy of the original invoice and write the Return Authorization Code given to you on it. Also, please write the Return Authorization Code on the outside of the package.
Insure Your Package. Send it US Postal Service® registered mail, with a return receipt and insure it for the value you paid for the item. Mail it to:
Rogers Jewelry Co.
P.O. Box 3151
Modesto, CA 95353
You must follow these instructions exactly. Failure to do so will prevent the processing of your return. If you have any questions about our return procedure, please contact us at email@example.com. You may also call 209-578-1873 xt. 240 during normal business hours (Mon-Fri, 9:00am to 5:00pm Pacific Time) to speak to a customer service representative.
* Rogers Jewelry Co. will not be responsible for loss or damage of return shipments.
Returning To Our Brick-And-Mortar Locations
You may take your item, along with any packaging, warranty and diamond grading report(s) (when applicable) and your Return Authorization Code to any of our locations where the store staff will review the item. Once they have verified that the item is in good order and all the packaging is present, including any diamond grading report(s), they will notify the returns department and your credit card will be refunded immediately during normal business hours (Mon-Fri, 9:00am to 5:00pm Pacific Time).
Your order will be shipped to you fully insured. We urge all customers to inspect your package for damage or tampering before receiving or signing for receipt.
When Will Your Order Be Processed?
We process orders placed before 5pm Pacific Time on a regular business day (Monday through Friday) the same day we receive the order. (See below for details)
If you place your order before 5pm on a regular business day (Monday through Friday), your order will begin processing that day.
If you place an order on a holiday, Saturday or Sunday, or after 5pm on a regular business day, your order will begin processing the following business day.
Items that are in stock will ship the following business day. Items that must be ordered from the vendor are at the discretion of the vendor. For any item not in stock at the time the order is received, our Customer Service Department will contact you via the email address or phone number provided on your order and inform you of an approximate delivery date.
All orders are insured and shipped via UPS® Next Day Air Saver® service unless you request otherwise. Next Day Air Saver® delivery is typically the next business day delivery by 3:00 or 4:30pm where UPS Next Day Air® delivery is committed by 10:30am*
Rogers Jewelry Co. will only ship to a street address, not a P.O. Box address.
A signature is required for all deliveries regardless of any waivers you have with UPS®.
If you are unavailable for signature on a weekday, send us an email at firstname.lastname@example.org and we will arrange a Saturday delivery for an additional fee.
*Rogers Jewelry Co. cannot be held liable for delays in delivery by UPS®.
Shipping to APO & FPO Addresses
Rogers Jewelry Co. will ship to an APO / FPO address. Rogers Jewelry Co. ships all APO & FPO orders via USPS Priority Mail. From that point on, we depend on the military postal service to deliver the package to you in a timely manner. We cannot provide a tracking number or specific delivery date.
If you have any questions, please feel free to contact our Customer Service department at email@example.com. also call 209-578-1873 xt. 240 during normal business hours (Mon-Fri, 9:00am to 5:00pm Pacific Time) to speak to a customer service representative.
Rogers Jewelry Co. cannot ship items internationally.
Shipping Of Jewelry
Your item(s) will be placed in a gift box and secured in shipping appropriate packaging and sealed. We urge all customers to inspect your package for damage or tampering before receiving or signing for receipt.